TideDesk Pricing
Free for your own computers. One licence per person for work.
Personal
Free
For your own computers, for personal, non-commercial use, including unpaid help to family and friends.
- Remote control between Windows computers, with sound
- Connect by device ID or address, with no account
- Direct sessions, never relayed through a server
- Unattended access with a saved password or trusted viewers
- Session history of the last 30 days
Solo
€99 a year, or €11.90 a month
Founder price: €79 a year for the first 100 customers, kept for as long as your subscription renews without a break. If it lapses, coming back costs the current price.
For one person who uses TideDesk for work: their own business, IT support, or helping their customers.
- Everything in Personal
- A licence for work use: the TideDesk Commercial License
- Use it on up to 5 of your computers
- Full session history, with search and CSV export
- Support by email ticket, first reply within 3 business days
- Optional Priority support: first reply the next business day, €49 a year
Try TideDesk for a month: €11.90 (plus VAT). Switch to yearly within 45 days: the months you've paid plus 14 more, for the price of 12.
Enterprise
By agreement
For organisations that need their own terms, invoicing or support agreement.
Contact usYour licence
Your activation code
- Open TideDesk, then Settings, Licence.
- Paste the licence key, and the activation code if TideDesk asks for it, then press Activate.
- Do the same on each computer you connect from, up to 5.
Priority support
Payment received: thank you. Priority support is for the email address you paid with: write to support@tidedesk.app from it, and we aim to reply the next business day. Paddle emails you the receipt.
Good to know
- Prices are in euros and exclude VAT, which is added at checkout where it applies. Businesses in the EU with a valid VAT number pay no VAT (reverse charge).
- Staying pays. Renewing costs 10% less from your second year and 20% less from your third, for as long as your subscription continues. Renew within 2 months of a yearly period ending (1 month for monthly), paying for the time in between, and you keep it. The founder price and this discount don't add up: founders keep €79 a year, which stays the lower price.
- 14-day money-back guarantee on your first payment, no questions asked. Renewals are not refunded, except where the law says otherwise. See billing and refunds.
- Teams buy one Solo licence per person. For ten people or more, write to support@tidedesk.app.
- Payment is handled by Paddle.com, our reseller and merchant of record, which also sends your receipt and invoice.
- Your licence key shows on this page after payment, and any time later on your licences page. We never send it by email: the email after buying says what you bought and where to find the key. In TideDesk, open Settings, Licence, paste it, with the activation code shown beside it if TideDesk asks for one, and press Activate; TideDesk then shows the licence and how many of its computers are in use.
- Activation, not monitoring. Solo is activated on each computer you connect from and checks in about once a week; TideDesk never watches how it is used. Its one other rule is published: a computer managed by an organisation (a domain, Entra ID or Intune) shows a notice that work use needs a licence, read from Windows on the computer itself, with nothing sent.
- Privacy: see what a purchase shares in the privacy policy.
Questions
Do I need a licence?
Only if you use TideDesk for work: in a business, for an organisation's IT, or to help customers. For your own computers and unpaid help to family and friends, TideDesk is free.
What is one seat?
One named person who starts or receives sessions for work. They can use it on up to 5 of their own computers, and the computers they reach need no licence.
What if I change computers?
Deactivate it on the old one (Settings, Licence) and activate it on the new one. After your first 5, activating it on another computer (even one you freed earlier) is a move, at most once every 7 days; a computer silent for 45 days frees its place by itself. See billing and refunds.
What happens when a licence ends?
It keeps working for 14 days after its end date. After that TideDesk still works and nothing is deleted or locked; only work use is no longer licensed.
Can I cancel?
Yes, at any time, from your Paddle receipt or paddle.net. Your licence works until the end of what you paid for. See billing and refunds.
Other questions: support@tidedesk.app.